Online Graduate Business Certificate Webinar – Fall 2020

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Learn more about Ohio University’s Online Graduate Business Certificates.

0:09:13 – Business Analytics Certificate

0:33:40 – Business Venturing & Entrepreneurship Certificate

0:46:30 – Finance Certificate

0:58:09 – Human Resources Management Certificate

1:13:13 – Management & Leadership Certificate

1:27:49 – Operations & Supply Chain Management Certificate

1:42:07 – Strategic Sales & Sales Leadership Certificate

Transcript

Kimberly Moy:

Good evening, everybody. Thank you so much for joining us. You are here to today for Ohio University’s online graduates business certificate virtual fair. My name is Kimberly and I’m a program specialist. So today I was going to be your moderator, so there’s just some housekeeping things that I wanted to point out to you. I see some of you are already using that question and answer box at the bottom or the side of your screen. Feel free to push your questions through regardless if your certificate is being talked about now or a little bit later. We have our faculty members standing by live, and they’ll be certainly able to answer those questions. And if we see some good ones, we’ll be sure to answer it to the whole group as well. And then we also have our group chat function going on. We’re all moderating that as well. So I’d love to hear where you’re from, what you’re interested in, what you’re doing, and I’ll be posting some questions throughout there throughout the evening.

Kimberly Moy:

So, this evening we have several of our faculty leads joining us for each certificate as well as our Assistant Dean Kari Lehman, and we’re going to just get started. Each of the certificates will have about 15 minutes of content, so feel free to come in and out as much as you’d like. All right.

Kimberly Moy:

On the screen now you should see some reasons why now is a great time to pursue a graduate business certificate. I mean, if you’re thinking about pursuing anything involving graduate school, a certificate is a great starting point. Not only is it a great point because it’s so much faster to complete, but you can finish them mostly in three to four classes. They’re quick, they’re stackable and many of our classes and certificates apply to a full degree. We’ll certainly talk about that a little bit later. Employers have such an emphasis now on up-skilling, and as the job market gets a little bit tighter in these times, we know that one way to show and stand out from the crowd is to show graduate work and how you yourself are preparing your career and your skills to be the best in the business.

Kimberly Moy:

And one more point here, if you’re getting a certificate through Ohio University, you’re really getting the same caliber of work, faculty interaction as our on campus programs. Many of these classes are taught on campus as well. So that online factor, you’re doing it at your own pace, you’re certainly getting the interaction between students via our discussion boards and it’s just being online, which is now the only way to be in class. So certainly one of those things that makes a lot of sense for the time that we’re in right now. So Assistant Dean Lehman, do you have anything to add about that?

Kari Lehman:

Yes, I would. Hi everybody. This is Kari Lehman. And I would say as you’re considering a certificate program, think about what you’re really looking to accomplish. Kim mentioned earlier that our certificates are, they generally apply towards degree programs should you wish to continue. There are really a wide variation of what certificates are. There are a lot of certificates out there that are not for academic credit. So, it’s a quick maybe technical trading, but it can’t necessarily be applied to a graduate degree. The certificates that we offer are indeed for academic credit. So, if you’re taking three or four courses, you will earn 9 or 12 credit hours, which can be applied to a certain number of our master’s degree programs. So all of the certificate programs that we’re going to be talking about today, in one way or another can be applied to at least one if not more of our degree programs.

Kari Lehman:

The other thing that I would just like to mention is that not all online programs are created equal either. So when we think about our online certificate programs, these are courses that live not only in these certificate programs, but they live in our degree programs and they are taught by our graduate qualified faculty members who are the same faculty members that teach courses here on our Athens campus. They teach in our MBA programs and our other graduate degree programs. So you’ll be directly interacting with our key faculty members. Many of them have actually designed the courses that you would be going through in a certificate program. So with that, I will hand it back to you, Kim.

Kimberly Moy:

Thanks. That’s what I really love about these certificates. Our faculty really stand out. Sometimes with online programs, you’re really just teaching yourself. You get your syllabus, you get your coursework, you get your reading and that’s it. You’re just supposed to submit assignments. But here at Ohio University, it is the exact opposite of that. You have faculty interaction. Again, I mentioned those discussion boards, and I truly mean it when I say those are discussion boards. There is so much fostered learning and thought provoking topics that are produced on those discussion boards that you really don’t feel like you’re at home by yourself. Yes, technically I guess you are at home by yourself, but some of these classes have such strong fellow students as well that they build networks upon each other where people are meeting up at graduation and meeting each other for the first time, but feeling like they’re best friends. So I do have to say, if that is what you’re looking for, a truly graduate experience that is online so it is flexible for you, but doesn’t feel totally online, then this is the way you’d like to go. So great job. Great.

Kimberly Moy:

Just moving on here. These are our highlights for today on the screen here. We will be deep diving into each certificate very shortly, but as of right now we have seven online graduate business certificates and maybe a few more down the pipeline, but just make sure you stay tuned if you do not see something that interests you here. But another great thing about our College of Business at Ohio University is that we are accredited by the AACSB, which is one of the top ranking business accreditation boards in the nation for sure. So you can be rest assured that the graduate certificate that you get has merit in the workplace for sure. And as I mentioned earlier, again, each certificate has a little bit different length, but most of them can be completed in three or four classes or 21 weeks if that is what you seek. And as I mentioned earlier, most of them also stack into either our master of business administration, our master of business analytics, or our master of science in management and leadership. And we will discuss those as well as we get through each certificate.

Kimberly Moy:

All right. Here we go. So, just thinking about costs, especially now in this time of great uncertainty, we actually recently got some great scholarship opportunities for Ohio University alumni, our student veterans and members of the military, as well as our Ohio University corporate partners. So at the very least, if you’re in the state of Ohio, we’re looking at a $825 credit per credit hour cost. And again, most of our certificates are nine credit hours. So I’ll let you guys do some math about that. But rewinding just a bit, the scholarship opportunities that we have, they’re automatic. So if you are an Ohio University alumni at any point, like if you were the undergrad 10 years ago, it’s an automatic scholarship of $1,500 off of your first online graduate business certificate, which is fantastic, and any of our partners as well. So if you want more information about that, certainly I’ll have our contact information up at the end of this, but all you have to do is apply really, and that’s how you’ll get that information.

Kimberly Moy:

So with that being said, I know we are running a little bit earlier than normal, but I do have a funny feeling that the business analytics certificate is what a lot of you are here for. So with that, I’d love to remind you about that Q and A box at the bottom, but also would like to say hello to Dr. Bill Young, who recently won an award as an outstanding faculty member at Ohio University. Dr. Young is our business analytics certificate faculty lead. And I would love to hear what he has to say about the certificate, our coursework and some wonderful things that we’ve got going on. Dr. Young, take it away.

Bill Young:

All right. Thank you very much for that introduction. First of all, I want to say good evening everybody. I’m certainly really ecstatic about the participation level of tonight’s event. It’s really great to see so many people engaged in tonight’s event and give you the information that you need to make a good decision. So, just good evening and thank you for coming. So when I reflect back on the question about, why would you want to pursue a business analytics certificate, and/or maybe later a degree? The first thing that honestly comes to my mind is why not? So data is being collected at such a rapid rate. It’s influencing the way we do business in every industry that you can possibly imagine. So with the advent of smartphones, with apps that we use on those devices, with even something as simple as going to a grocery store and using your card, whatever it is, we have information that can really supplement and support really intelligent decision making that really creates an opportunity for a business to make a competitive advantage or create a competitive advantage for themselves.

Bill Young:

So, it goes back to the old adage of writing, reading and arithmetic, and arithmetic is finally having its presence now with analytics where it’s been a little bit dormant over the years. And primarily the reason for that is just the software that we have, the complexities of the software that has been simplified in a nature that we can harness its capability. So those are really some of the founding things of why business analytics is emerging. So, again, business analytics is influential within any industry that you picked. I work with students that are coming across the board from librarian science all the way sports management, maybe operations, healthcare, and everything in between, that are leveraging data that they’re collecting from their organization to make better decisions.

Bill Young:

So in terms of what I see as our audience, there’s really two primary categories that one would fit in. One is somebody that’s just coming out of a bachelor’s program. Let’s face it, business analytics is a new program. When we first started, we were one of 17 programs that were established first in the nation of bringing in analytics to a business AACSB accredited institution. So when it comes down to the opportunities and where it comes from, what you might have had through a bachelor’s program or even what you had through a bachelor’s program a number of years ago before you have your experience, it is a new program.

Bill Young:

And if I speak upon the fact of the two audiences, one, I see this certificate program being very meaningful for somebody directly out of a bachelor’s program that didn’t have the experience of harnessing courses or developing the ability to learn data science, if you will, to really take that advantage because at the end of the day, there’s been numerous studies presented of how in the nation the demand for analytics is certainly outpacing the amount of students higher education is graduating with the necessary skills. So you can really start out your career differentiating yourself because you’ve taken the analytics certificate and you have those skills, you know the capabilities of analytics that will lead your organization to the next level. Every organization is going to harness data. Data is not going anywhere. Data is certainly something that is present that it is not a fad by any stretch of the imagination. We’re going to continue to collect it. We’re going to continue to collect it and use it at unprecedented levels, and an organization in today’s environment needs to have that ability and competitive advantage for sure.

Bill Young:

Now, the second audience I would say is the person that has graduated with a bachelor’s several years ago that has been in a working professional environment for let’s say five to seven years who didn’t obviously have courses available or programs available in analytics when they were in school. You’re going to be asked to lead your organization, or you have the opportunity to lead your organization through the analytics initiative, which is being seen predominantly throughout industry. I mean, again, I don’t care what organization you work with or what industry you’re coming from, data is prevalent. Data is used to augment decisions and hopefully reduce the risks and the uncertainty about those decisions where you could propel your company to its highest level of performance.

Bill Young:

So, really those are the two audiences I see in terms of who would be interested. And of course we have full graduate programs related to analytics, more specifically speaking about our master’s of analytics. We also have our MBA with an analytics concentration, which might interest you as well. But I’ll try to keep it focused on the certificate level. It’ll definitely give you a step in the right direction of harnessing, understanding the capabilities within analytics.

Bill Young:

So with that being said, I’d like to jump to just a high level overview of the courses. If you look at Gartner and other consulting related entities, I guess out there, they define analytics as descriptive, predictive and prescriptive analytics. And there’s also some supporting roles within analytics. The first class you would take, if you were in the certificate field of business analytics, is descriptive. And that by the way is one of the fields that most companies have as part of their integral operation to how they conduct their business. It is the charts, the figures, the summaries, the very basic numeric summaries, even all the way to maybe advanced dashboarding. And it takes a lot of business knowledge, a lot of subject matter expertise to actually know so much about your business that you can actually interpret those charts, tables and figures and whatnot to make a decision.

Bill Young:

So that’s the first level and we will start you out at that level. And just a thought came to my mind as I’m saying that. A lot of people, in my experience of talking with students or prospective students are like, “Well is this degree right from me?” We will start you in a path and a course, as it were, in a way that is achievable. It is something that is consumable. It is something that you can take. And even if you don’t have the background, because I get a lot of questions about, well I took statistics for example and it’s always kind of the black eye, if you will, of analytics. I took it many years ago or recently, I didn’t quite understand it. And I would say we are full of faculty that really pride themselves on teaching.

Bill Young:

OU is in my opinion all about practical teaching, experiences and the quality of education that you get that is a practical way that you can immediately have a return on investment of your education in any financial commitment that you might have. And that’s the one thing I actually enjoy reading the most about my evaluations is that, hey, at no surprise, the things you’re teaching, I can not even at the end of the course, I’m able to apply what I’m learning now into my business and organization. And quite candidly, I look like an all star because of it. So that all starts at the descriptive level.

Bill Young:

Then it gets into more, dare I say, interesting or perhaps selfishly, my area of expertise and the thing that really sparked my interest is predictive analytics. What data can we capture from the past? Even if the past is a microsecond with financial trading, even if the past is several quarters of my organizational inputs that I might collect in my business, whatever the case may be, whether it’s very recent or maybe a few years from today in the past, what can I collect from that information? What can I learn from my customers? What can I learn from my processes at my organization, from a service level, from a manufacturing level, whatever it is? What can I learn from that? Because I expect the things that I have witnessed in the short term past will be the same in the short term or long term future. So that’s what predictive analytics is.

Bill Young:

It’s much like the weather. Hey, we have this going on in certain states, certain counties, and we expect that behavior to continue and actually trend through our county or something of that nature. And this is what we expect. Well, it’s the same thing with service operations. What kind of customer demand do we have? How many products do we need to make? Is there a growing trend of this product that we offer? Is there a declining rate? What is it about this customer that makes them likely to purchase our product? I mean, so many examples can be made about looking at the data that you’ve been able to collect and using that in an intelligent way to redefine the strategies that your organization makes in the future, whether that’s short term or longterm, really depends on the scope of what you’re trying to set out to do. So predictive analytics is something that is near and dear to my heart and interests.

Bill Young:

And then it gets into prescriptive analytics, which I equally love as well because it really hits on to why would somebody want this degree or certificate. It comes down to critical thinking, quantitative reasoning, problem solving, all of those things. All of those things are very highly sought after by industry today. So analytics is a great supplement to whatever subject matter expertise that you have. If you’re a marketing person, analytics is right for you. If your operation, analytics is right for you. Every single thing that you can imagine, data is involved. And those who have the ability to analyze data are heavily sought after. And again, you look at reports that are not by Ohio University, they’re by major institutions of the world, for example, Tableau, Gartner and other entities out there. I mean the rate of which graduating students with the necessary skills to lead organizations, we’re just not graduating them in a rate that actually meets the demand. So this is an opportune time.

Bill Young:

Perhaps the analogy is like taking an opportunity at an IPO level of investing in Amazon when it was so cheap and watching it grow. That’s the same analogy I can make with analytics in your career. The trajectory of your career will be altered because of analytics.

Bill Young:

Then there’s some supporting roles, BI, business intelligence or the automation aspect, which, dare I say, is programming. So a lot of the concerns are, well I don’t have the stats degree. Don’t worry about it. We will take you through a course and a sequence of courses that will take you from assuming you don’t know anything about business statistics and probability to a competent level that you can actually leverage and harness that capability to a meaningful business decision level. BI enables all that analysis to take place. Companies are used to collecting this information in a way, but they don’t know what to do with it.

Bill Young:

That’s where you come in. You can actually manage the data sets. You can actually draw insights and prepare that data for a descriptive, predictive or prescriptive environment. And then it’s like, “Okay, we’ve got something. Then it’s the sort of final phase. It’s the programming, it’s the automation. And I don’t care if you’ve ever taken a programming language before, and quite frankly, I don’t even care if your discipline in your bachelor’s program is related to engineering or something of that nature. I want students that have the drive to learn this and understand the value, and if you have those two you’ll be fine. So a programming course with somebody with no prior knowledge of programming, that’s fine with me. We will take you through a course. We have excellent instructors and faculty members that will take you through the beginning to a point where you can harness the power of analytics and really separate yourself from your peers to be, maybe not even peers, your other colleagues in your organization.

Bill Young:

So in terms about the experience, I’ve highlighted a little bit of that before, but OU is different. And I look at other programs. I’m the director of our online MBA program as well as our online MBAN, which is our analytics program. I constantly look at programs. And when we, I, we’re developing that proposal of what our program looks like, what our certificate programs look like, what does our audience look like? What skills do they need? I looked at many programs and I can say one of the things I always come back to is how our program was built. I know when I look at others, they were built in an ad hoc way, which took courses that were easy to take from different departments, different colleges within an institution, university if I will, that it was the easiest for them.

Bill Young:

Because I can tell you it is a painstaking process to go through department level meetings, college level meetings, university level meetings, state meetings to get new courses, new programs instantiated, but we’ve done that. We looked at it like a clean slate and said, “What is the business professional that may have not had any experiences analytics whatsoever. What is the right path? Not what is the convenient path.” And we have done that. So I am really happy with the support we have received from the college and the university on the actually state level because we’ve got some initiatives and innovations in our program that you won’t see elsewhere. So I am a Homer, I’m biased for sure, but I really like what we’ve done and I’ve got a cough so I’m going to pause for a second.

Kimberly Moy:

That’s all right. I appreciate that, Dr. Young. You can definitely tell how passionate he is. We have been getting a bunch of questions on here and I just wanted you to see. Maybe we could touch on some of the programs, system agnostic or certain applications that students would be doing just in the certificate, because I know we have the full degree, but in the certificate, is it agnostic? Tell me more.

Bill Young:

Great question. I was able to get a drink of water, so I’m ready to go. I don’t know if I took a single breath along the way. And that’s the great thing. It’s not only me that’s super passionate about analytics, it’s all of our faculty. As a director, I wouldn’t choose a faculty to teach our courses unless they’re super passionate about it and have your best interests at mind. So in terms of the applicability, I always struggle with this because analytics is everywhere. I’ve mentioned things like library sciences. I mean, why would you expect that there is an application of library sciences in analytics? Well, it’s there. Trust me. The ability to take information and make better process decisions or priorities amongst your business is there.

Bill Young:

So if I look at, if I just had to answer, what are the key areas of analytics, I would say operations management is one of those key influential areas that have adopted analytics sooner than others. Marketing is certainly an area because you’ve got to know what your customers are doing, are thinking, and if you’re going to spend money on any marketing initiative, you want to target the best possible demographic that you can. So, it goes to search engine optimization, it goes to mailers if you will, of sending them information. Everything you do is time and money. So you want to use that as effectively as you can. And then all the way down to finance, not that finance is the lowest form because certainly financial modeling and understanding the variation within financial structures and portfolio optimization and things of that nature are certainly prevalent.

Bill Young:

Even sports. On the field statistics about knowing what a football player will do from college to pros, whether you’re deciding of how to manage your event that you have in a sporting environment or anything similar. A hospital, knowing how you staff basically your workers or how you arrange your facilities or how many beds you need or how many this and that or the other thing that you need within an organization. All of that can be summarized by data. And there’s a cloud of information there and we’re here to wave your arms and unclear that fog and illuminate the information that is hidden within that information stored in data so you can make better decisions.

Bill Young:

So, I struggled to answer this question because to me it’s one of those obvious things that anybody out there, again, I don’t care what your past degree is or your current organization or roles relate to, everybody can benefit from a deeper knowledge of quantitative problem solving and reasoning and things of that nature to lead your organization to the next level. So, I can be more specific in the operations class, prescriptive if I were. We deal with how do you actually allocate resources. You want to make an investment to increase your rate of return by decreasing your risk. You make widgets, gadgets, gizmos and thingamabobs. Well, how many should I make to actually maybe meet demand, but also keep in mind the bottom line of my profit? There’s competitive strategy or the customer wants this, the manufacturer wants this. How do we balance those things to where we’re making a good decision across the board?

Bill Young:

So, illuminating that gray box is what we would call it in a predictive sense. Illuminating that data, removing the fog, analyzing your data properly will support any business decision that you make. And I’m convinced of it. We have faculty across the board that have extensive research experience, that have practical work experience in terms of consulting and other engagements that are teaching in our program, and I’m happy to say that.

Bill Young:

So, to summarize everything, and I know we have a lot of certificates so I’ll try to wrap it up here. And I’m definitely looking forward to your questions, by the way. It comes down to that quantitative reasoning and problem solving ability. And we will guide you through a program that basically assumes that you either have forgotten or didn’t learn what you needed to learn in prior classes, more specifically business statistics. And through a certificate program, we will start that maturation of skills and understanding of why business analytics is important. So we will go through that Gartner definition of predictive, prescriptive and predictive analytics. And if you want the option of a BI course of managing data, which is ever a quintessential tool to analyzing data, you’ll have that option too. So, as a result of taking a certificate program, you will be able to stack your credits, if you will, reuse your credits from us-

PART 1 OF 4 ENDS [00:32:04]

Bill Young:

… your credits, if you will reuse your credits from a certificate into a program like the MBA. The MBA with Business Analytics would be the most advantageous because you can use and reuse, I should say, more credits, but if you chose another concentration you can certainly do that. And it certainly leads to taking advantage of our Masters of Business Analytics later because you can use all the credits that you’ve earned through a certificate in that program as well. So again, maybe long winded. I hope my passion sort of rings through and I’m reaching you, but certainly willing and look forward to your questions that I can help you answer. Feel free to engage me in email or maybe we can even set up a telephone conference or call, I should say, as to whether this degree is right for you.

Bill Young:

I love talking to students and I kind of love peeling back that sort of onion of whether this is, because there’s multiple layers within every person and it’s hard to give generalities to everybody, but at the end of the day analytics will empower you and that’s the thing that I covet the most is sharing my passion of analytics and how you can enable and propel your career in the next direction.

Kimberly Moy:

Awesome. Thank you so much Dr. Young. Now, Dr. Young will be sticking around so if you have any specific questions, feel free to pop those into the question answer box and he’ll make sure to see those as well. So thank you so much Dr. Young. Moving right along here to our Business Venturing and Entrepreneurship Certificate. We are joined today by Professor Paul Benedict who has a lot of real world teaching, real world actual work experience, which is something that I definitely appreciate. So Professor Benedict, are you on the line and could you talk a little bit about this Business Venturing and Entrepreneurship Certificate?

Paul Benedict:

I am indeed. Thank you so much for that introduction. I hope everyone is doing well out there. I should just start by saying I know that these are challenging times and I hope everyone is doing well and staying safe. As a transition from Bill’s really good discussion of the Analytics Certificate, business venturing and entrepreneurship and the entrepreneurial mindset are very much data-driven. Especially now in this time of great uncertainty and challenges in the economy, thinking about problems as opportunities, identifying creative solutions to those problems, testing those ideas, lean, fast, resource efficient way, rallying stakeholders to your business case to secure the resources that you need to implement those solutions, those are skills needed by any organization and will make you valuable wherever you are.

Paul Benedict:

So our approach in this certificate is to think and teach in each of the three contexts of the entrepreneurial mindset, whether that is innovating inside of a largest established organization or even a smaller established organization, whether that is starting your own business and innovating that way and whether that might be even developing a social venture. One of the things that Bill mentioned that is particularly important to me as well and to us is that our approach is that you ought to be able to apply the lessons you learn in the Business Venturing Certificate that day in your work. That we want the way we do it, how we deliver it, how we’re asking you to apply the concepts to your own ideas, to your own circumstance, sharing those ideas, that circumstance with your classmates, not just learning from us, the faculty, but learning from each other.

Paul Benedict:

One thing that we’re particularly proud of in these courses is that while this is not to advocate our responsibility to teach at all, and as Bill described, we take great pride in how we teach the courses and how we engage with the students and make it feel like we’re there together in so many ways. The other thing that is critical is that you’re going to have the opportunity to learn from, engage with each other in this circumstance in these courses. It’s amazing to me the experience, the perspective, the insight that our students bring to each other in this program. There are a lot of people have ideas about entrepreneurship and what it is and what it isn’t. There is a fairly common sense that it’s risky. And while that can be true to a certain extent, the most successful innovators, the most successful entrepreneurs are really not wild risk takers, right?

Paul Benedict:

We are managers of risk. Back to my earlier point about developing ideas, testing them in lean resource efficient ways, getting feedback, improving, running another test, experimenting and doing it in a way that reduces risk along the way so that you’re not wasting precious resources, both time and money, which are both very limited and certainly now in the context of the economic challenges we’re facing really across industries, being able to test ideas and adapt and perhaps pivot and do something new in ways that are resource efficient becomes absolutely critical. In the individual courses, there are three. In the first course, I should add, by the way, as I get into this, you do not have to take these classes in order, but I will describe them as such. You can take them in any sequence you’d like. In the Managing Innovation and Corporate Entrepreneurship course it is very much case-based and discussion-based. So you’ll be reading articles, examining cases of how businesses innovated, what they did, what worked, what didn’t work, how would you do it, their responses to different circumstances, how might you apply lessons from what another company did to your own experience.

Paul Benedict:

So that is the nature of that course where it’s evaluating, looking at, considering what others have done, and then thinking about how you might apply it. In the next course, Ideation and Business Models, it is very much about developing the techniques to generate lots of ideas. Hopefully in the process of doing that, there’s some fun involved too. So we go through a variety of ideation exercises, a variety of ideas, sharing among classmates. You will develop your ideas a bit, test them with each other, get feedback. In that class you develop a novel idea, something new in each of the three contexts. So one being corporate entrepreneurship, one being a startup, and the last being perhaps a social venture, which could be a not-for-profit or a for profit business that has a social mission.

Paul Benedict:

And then pitch those ideas, develop the business models around them and pitch those ideas to your classmates as if they might be investors, as if they might be stakeholders inside of your organization. Then in the third course, New Venture Creation, we take typically one of the ideas that you developed in the Ideation of Business Models class and do a deeper dive, a focus into that one to really start writing a business plan for how would we launch this? So what are the resources that you would need? How would you test it? Who’s the team that’s going to execute? What’s the competition look like? To Bill’s points, what data do you have to back those ideas up? It’s not just your opinion. How can you give reasons to believe that this proposition you’re suggesting can work?

Paul Benedict:

I will say that in the class that I just finished last week I guess, as I’m thinking out loud about this, there were a pretty interesting mix of concepts that the students developed in the class. There were actually an even mix of students developing corporate innovations, things that they wanted to implement at their current companies. Another handful that were more of the traditional startup where somebody might want to start a company of their own and then another even distribution of students working on social ventures. I will say that the things that the students were able to accomplish in a very short period of time were frankly mind-boggling to me. Particularly given the context of the challenges that everybody’s facing now and having the shift to work from home during the class.

Paul Benedict:

The students’ resilience, their hustle, their drive, their passion for their ideas was really inspiring to me and it excites me every time that I get to teach this class and engage with students this way. There were, as I’m thinking out loud, one of the concepts that a student developed was for a fairly radical reinvention of one of his existing company’s core product lines. It is a fairly substantial large established company, more than 500 employees, tens of millions of dollars a year in revenue, highly profitable, but the student recognized that they were facing competition from some lower cost, lower quality providers coming up market to attack them. They were sort of the, not sort of, they are the leader in terms of quality in their space, and the student’s idea was to shift their business model from selling a very expensive piece of capital equipment to making it a service that would be more accessible to more customers and expand the market and beat the competition not just on quality but also on price.

Paul Benedict:

What was interesting in the work that he did is that he discovered that the customer’s willingness to pay was high enough that the lifetime value of the customer to the business was higher in this new business model than it is currently in their sell the expensive piece of capital equipment upfront. Spreading out the relationship as monthly payments or transactions on use over time wound up being a much more attractive business. And now he’s actively pitching that concept to the leaders in that organization. He’s gotten their attention because they see the challenges too and were looking for solutions. So yeah, that’s just one example but I would just say that just like Bill, I love this stuff and get totally fired up to work with students. And I’m learning from students on a regular basis too, which makes it fresh and exciting and fun for me. So I hope that’s a fair description and I’m certainly happy to hang around and answer questions as they come up.

Kimberly Moy:

Excellent. Thank you so much Professor Benedict. Now, this one is also a great starting point for our MBA and stackable into our Master of Science in Management. So if you are interested in learning more, have a few more questions for Professor Benedict, feel free to pop them into our question and answer or our chat box. So thank you so much, sir. Moving on here. Right now I am so happy that we are joined by our Chair of The Finance Department, Dr. Andrew Fodor and he will take us through our Finance Certificate. Dr Fodor.

Andrew Fodor:

Thank you. Hi everyone. So the Finance Certificate, it involves four courses which I’ll talk about in detail and it’s geared towards giving you the skills to either make a shift in your focus in terms of your career where you have a good degree, you have a good background, but you don’t quite have the financial education required to get you into that role you want. So maybe an entry level, mid-level role, or if you’re already with the company and you want to get promoted but maybe you don’t have the finance experience. Maybe you oversee a team that has a heavy finance focus, of course, some financial roles within the team to help you get that boost to get into that position. I think this is a good starting point with respect to the curriculum to accomplish either of those things. It is slightly focused in corporate finance.

Andrew Fodor:

The first class was Managerial Finance, Corporate Finance and the last class listed is Advanced Corporate Finance. We do have a corporate finance focus in this certificate, which I think is most appropriate. Getting into the investment world, making that shift to the investment world or that shift within your company, that’s going to be easier to accomplish with corporate finance and that’s why we chose to have the certificate have the focus it does. As the slide says and in line with having a corporate finance focus, capital budgeting is emphasized because capital budgeting is ultimately the most important decision a company makes. You have a finite amount of capital. You have to choose how to deploy that to buy productive longterm assets and what we have, we teach in the certificate is what’s that decision making process? What are the outcome goals?

Andrew Fodor:

How do you gain the information you need to make this decision? How do you make sure you’re very complete data and process, make an informed decision, how to communicate about that decision so that you can become a better decision maker within your company, but also so that you can communicate that to others? I think that’s a very important thing we teach and a very important part of capital budgeting is not only to do the work correctly, but to do it in a way that communicates very well to your peers, your managers, your reports why this is the right decision, why you should pass on a project and be able to communicate that very well from data collection to analysis, predictive outcomes and how it influences the company. That will be the focus that corporate finance [plan 00:17:49].

Andrew Fodor:

For the coursework, Managerial Finance will start with the structure of companies, of [inaudible 00:50:00] sole proprietorship to a partnership up to a corporation. We teach mostly in the context of corporations because corporations have to disclose a large amount of financial information. It allows us to examine this information and to perform analysis and look at examples that are helpful for learning. Where private companies don’t have to disclose that, they rarely do, but everything we teach, all these principles we teach, those apply to companies of all sizes.

Andrew Fodor:

We go farther with this concept in Corporate Finance, Advanced Corporate Finance, but we start with the basics of what is the company? What are the advantage of these different company formations, how do companies raise capital? How they capital budget, that will be in the first Managerial Finance course. [inaudible 00:51:00] the groundwork of how a company operates, how decisions are made in the context of a corporation, but again, these principles apply to any size company. Well, I think everything in a certificate that relates to corporate finance, the analysis, the technical parts are very important. Just like communication of your findings and your process is important, the principles you want I think are also equally important in terms of a thought process and a perspective that will make you a better decision maker because you have different angles.

Andrew Fodor:

You have different ways of analyzing a problem. I’m going to get back to the first point. I think that this certificate will help you to pursue advancement, to change roles, but I also think it’s extremely valuable just as all the certificates are in providing perspective. If you’re like me and you like to learn about everything, getting one of these certificates, even if you’re not changing fields, maybe you’re in a job and you think you’re going to stay there. There’s a lot, there’s a lot of finance involved. You’re working with a lot of financial people, this could help you there also. The Financial Markets Institutions class, like the name sounds, learning about stock markets. I’m sorry. Let me see if I can fix that. Learning about stock markets, is that better?

Kimberly Moy:

That’s great, thank you.

Andrew Fodor:

Learning about stock markets, bond markets, that meshes well with managerial finance because that’s how corporations fund primarily through stocks and bonds. I learned about derivative markets. And another piece which applies to companies large and small from sole proprietorships to corporations are financial institutions. So your banks, which are going to provide lending to companies of all these sizes. So some of that perspective, the funding perspective, but more focused on these markets and how they help the economy run and within the capital budgeting process, acquiring capital, acquiring it at a good cost and then deploying it. That’s where we would go back to corporate finance with this class.

Andrew Fodor:

Then third is the Investments class, so again, another perspective. Managerial finance, how to stocks and bonds help companies acquire capital, deploy capital and make a solid return on investment. Financial markets and institutions, how do these things fit into the larger economy and allow our economy to function well, allow us to be productive, allow us to have a higher standard of living. And then the investments is going to be yet a different focus on these financial instruments like stocks, bonds and derivatives, where we think about those from an investor perspective where instead of a company issuing stocks and bonds, as investors for buying stocks and bonds we’re buying derivatives and we’re doing this because we believe we can get a good risk adjusted return on our investment. So a lot of techniques and methods for how to think about the value of securities based on companies’ future cash flows based on your risk tolerance and based on where you think the economy is going.

Andrew Fodor:

So a lot of different perspectives on these stocks and bonds but you’re seeing a theme with all the classes. Those are the things that are going to show up every time. Stocks and bonds, to a lesser degree derivatives, and they fit into every part of the economy. Companies are issuing stocks and bonds, as investors we buy stocks and bonds which gives the company capital. It helps to grow the economy, helps to create jobs and make our nation better off in terms of productivity. Then the last class is Advanced Corporate Finance, which is going to build on Managerial Finance, go into topics like cost of capital, advanced capital budgeting, mergers and acquisitions, payout policy such as stock [inaudible 00:55:34] purchases and dividends. So it’s more topics that are going to build on the Managerial Finance class, but at the same time it’s more depth.

Andrew Fodor:

What you get in the first Managerial Finance classes, very important, very valuable, but after the second, the Advanced Corporate Finance class, it does a lot more to operationalize that. You can use that in an even better, more advanced way with respect to solving those problems in your company and then also communication and developing perspective and thinking about general principles that you can apply as you make your business decisions. I think-

Kimberly Moy:

That’s awesome. Thank you.

Andrew Fodor:

I’m sorry. I’m just going to wrap up. I think the Finance Certificate is valuable to people in many different positions and I hope you’ll consider it and I’ll hang out in the Q&A room for a few nights also, but also feel free to contact me directly.

Kimberly Moy:

Yeah, there’s just one question that we have. I hope you can answer it very briefly. How much finance experience do you think is needed to be successful in these courses? Do you have to have the work experience or could you be directly from undergrad and have it conceptualized?

Andrew Fodor:

Yeah, something that’s very important to us is to make the program accessible. If you’re working in finance in a finance dedicated role or you have a finance undergraduate degree, you might find some repetition here. You’re going to talk about things in a more advanced way, but I think there are some tools out there like the CFA Certificate that if you’ve been working in finance for a while, that’s probably a better choice. So I think this is actually the way we teach it and who we have in mind, it’s going to be people that aren’t working in pure finance jobs. So it’s very accessible to everyone.

Kimberly Moy:

That’s excellent. Awesome. Well, thank you so much for that very great and succinct definitions of the coursework as well. So again, if you have any questions, feel free to pop them into our chat box. Thank you so much. We are going to move on to Human Resources Management. All right. So with us right now we have our Executive and Resident Professor Robert Foehl, who has a very interesting law and corporate law background. Professor Foehl, are you on the line and ready to talk about Human Resources Management?

Robert Foehl:

I am on the line. Can you hear me?

Kimberly Moy:

Yes sir. Take it away.

Robert Foehl:

Excellent. And I’m always willing to talk about Human Resources Management because after all, when we think about the life blood of a business, most people would say the lifeblood of the business are its people, right? So today what I want to do is I just want to talk to you a little bit about the Human Resources Management Certificate that Ohio University is offering. So before I get started, I want to echo what Professor Benedict said a bit earlier. I’m hoping that as you have joined us, that you and your families and your loved ones are all doing okay and are safe in this unprecedented time. But of course these unprecedented times also really necessitates an unprecedented thought when it comes to how to manage human resources that are in business.

Robert Foehl:

So I think what you’ll find after I talk about the Human Resources Management Certificate is I think you’ll find that we have a certificate that offers a great opportunity to be able to take human resources-based principles and apply them not only to traditional environments, but also in environments that are quite unexpected in nature like the one that we’re living in right now. So let me talk just a little bit about this. Really what we’re talking about when we’re talking about a Human Resources Management Certificate is we’re really talking about being able to have our students deliver outstanding business results through talent. That’s really what we’re trying to deal with here when it comes to the certificate. Delivering outstanding business results through the use of talent, through the engagement of talent.

Robert Foehl:

So one of the first things that I always think about when I think about a certificate or a program like this is who is this really designed for? Well, from our vantage point here, we designed the certificate really with two sets of people in mind, two sets of students in mind. The first set of students really are high-achieving talent who are ready to lead at the next level. So if you are maybe in an individual contributor role in your organization and you were looking on the horizon of being a manager or if you are a new manager already and you haven’t received any real in-house training or in-house development with respect to managing people, I think this Human Resources Management Certificate would be quite valuable to you. But it’s also I think designed for HR professionals, especially new HR professionals, people who are going into the HR unit or the HR division or the HR function of a company maybe for the first time and need to get base foundational knowledge on what does the HR landscape really look like.

Robert Foehl:

Then also maybe also for an HR professional who has some time in as an HR professional but maybe needs to get some of the most current knowledge with respect to human resources in terms of human resource functions and human resource thought. So those are really who the program is really designed for, those high-achieving talent who’s ready to lead at the next level or perhaps a individual who’s making a move into the HR function of an organization and needs to really get that foundational knowledge and foundational information on how to be successful in that sort of role. Now, there are three courses, as you can see on the slide. There are three courses that make up this Human Resources Management Certificate. I want to take just a bit to talk about each of those three courses. I’m not going to talk about them in order. You heard that I have a background in corporate law so that very first course is near and dear to my heart, although I didn’t put it first there.

Robert Foehl:

You can take these courses in any order as well. But I’m going to start, I’m going to talk about from the third course to the second and then to the first one listed. So the first course is our course on Performance Management and Total Rewards. And so what does this really about is really understanding that performance, compensation and benefits systems are critical to attracting, motivating and rewarding high talented employees. So if we start at the very idea of the fact that if we’re trying to deliver outstanding business results through talent, you have to get the right talent in the door and in the right places. So that’s really about thinking about talent performance, how are we going to compensate talent, and so what type of compensation packages and benefits make sense, and how are we going to ensure that we’re attracting, motivating and rewarding those high-performing employees. So in this course you’re going to think about-

PART 2 OF 4 ENDS [01:04:04]

Robert Foehl:

And so in this course you’re going to think about different types of performance appraisal systems. You’re going to be able to establish and communicate performance objectives and performance standards. You’re going to be able to think about and then conduct performance appraisal feedback sessions. You’re going to learn how to coach employees for developmental purposes and you’re going to really think about having credible merit increase in incentive award programs as well. So those are some of the things that you’re going to talk about here in this Performance Management & Total Rewards Track or class.

Robert Foehl:

And so let’s go from there and let’s talk a little bit about the class right above it here on the slide. And that’s the Talent Acquisitions & Strategic Management class, Talent Acquisitions & Strategic Management. This one’s really about examining talent management from the enterprise or the macro perspective.

Robert Foehl:

The Performance Management & Total Rewards is about again, is about getting people in, performance-compensation benefit programs that attract and retain high-performing talent. The Talent Acquisitions & Strategic Management class is really about taking a step back and looking at this from a macro perspective. How do we manage talent from an enterprise level to ensure that we’re delivering outstanding business results through talent? And so this is really about the essential contribution of talent for actually executing the business’s strategy, that strategic plan. So how do you leverage talent to ensure that the business’s strategic plan gets executed and in the way that the business wants? And so in this course you’re going to do a number of different things. You’re going to be talking about job descriptions and preparing market analysis and recruiting strategies and candidate assessment criteria. You’re going to be able to use talent assessment and development tools, completing basic readiness assessments and succession planning processes. You’re going to be able to be strategically mapping career paths. You’re going to talk about succession planning when it comes to talent planning and those sorts of things. So it’s the more macro view rather than the rather than the micro view.

Robert Foehl:

And then let me talk about the class again, that I said it’s near and dear to my heart. This is the Employee Relations, Ethics & Legal Aspects of Human Resource Management. What this is really about is this is really about human resources and labor law. It doesn’t take very long to note, even if you’re just an employee someplace, it doesn’t take very long to realize that there are a lot of laws and a lot of regulations that apply to human resources, right? There are a lot of laws and regulations that talk about what rights employees have, what duties employers owe to employees, and these are the types of things that we’ll explore in this particular class. It’s really all about understanding the laws and the regulations that apply to employers. And it’s about understanding the legal risks that are out there to make sure that your employer, or you as a manager are taking appropriate legal risks in accordance with your risk appetite.

Robert Foehl:

And so in order to do that, you need to understand what those laws and regulations are and what they mean. After all, if you’re going to deliver outstanding business results through talent, you’re going to want to keep the fruit of those results, right? You don’t want to have to pay those outstanding business results out in legal awards, legal settlements, and those sorts of things. And so we’ll talk quite a bit about the different laws and regulations that apply throughout the, I guess the talent chain from all the way from recruiting employees to the work environment, and the work setting, all the way through separation of employees from employment with the employer as well.

Robert Foehl:

So those are the three courses that, that you’ll be learning about with respect to the certificate. But I would be remiss if I didn’t talk a little bit about the faculty. And so the three faculty members, including myself, we all come from a perspective of having performed these functions for years in industry. We all have 25 years of industry experience. And so let me talk just a little bit about the faculty here. So for your Performance Management & Total Rewards course, that course is taught by Tammy Reynolds. And TaMMy has 25 years of human resources management experience in Fortune 500 companies. She led the Human Resource Management Organization for the North American operations of Whirlpool Corporation. So she’ll be talking about performance management and total rewards from having done it for many years.

Robert Foehl:

With respect to the Talent Acquisition and Strategic Management course, that will be taught by Tim Reynolds. And Tim also has 25 years of human resource management experience in Fortune 500 companies. And he was the vice president of Talent Organization Effectiveness for Whirlpool Corporation. So he’ll be talking about that macro perspective from having been the vice president of Talent and Organization Effectiveness for Whirlpool.

Robert Foehl:

And then me, as you heard, I’m a corporate lawyer. I spent 25 years of practicing law compliance and ethics in house for multi-national organizations. I was the former chief legal officer of an international organization where I oversaw, among other things, the human resources function for that international organization. And I again had 25 years of experience and a good amount of experience came from being at Target Corporation. I was the former Director of Corporate Ethics and Corporate Compliance for Target Corporation, as well as working in house from a legal perspective as well.

Robert Foehl:

So you could probably guess that from that faculty, what you’re going to get is you’re going to get courses that have a strong practical focus that will provide you with immediately actionable knowledge and information to take back to you and your workplace, and to your employer.

Robert Foehl:

Last thing that I would say is the certificate itself is actually stackable into the Master’s of Science in Management program. So if you would decide that after taking this that you want to further your… or you want to get an advanced degree and this program, the certificate would drop right into the Master of Science in Management program here in the College of Business at Ohio University.

Robert Foehl:

All right. I know you guys have gone through a lot here hearing about a lot of different certificates and there’s some more to come. So I’m just going to stop right there and I’m going to check in to see if there are any questions that you might have with respect to the Human Resources Management Certificate at Ohio University.

Kari Lehman:

Thanks so much, Professor Foehl. We actually do have one question that I think the whole group would love to hear about, does this HR certificate align with eligibility to become SHRM certified?

Robert Foehl:

Yeah. So the question… Yeah. So SHRM, at this point we have not taken these three courses and done any sort of alignment with the SHRM requirements for SHRM certification. So the answer to that is, by taking these three courses, you’re not going to immediately be able to get your SHRM certification. Although I think what you will find is that a lot of the topics that we are talking about within the Human Resources Certificate will give you an in depth knowledge of a number of the areas that are important for SHRM certification.

Kari Lehman:

Awesome. Thank you so much for that. And thank you for your passion. Moving right along. And again, if you have any questions for Professor Foehl, feel free to pop them in the question/answer box. But we are moving on to our Management and Leadership certificate and with us we have Dr. Amy Taylor-Bianco, who is not only this certificate lead but she is also our program director for the Master of Science in Management program. And I have a few slides at the end of this. So if you wanted to stick around to the end to figure out if that program was right for you, feel free to do so. Dr. Taylor-Bianco, are you on the line?

Amy Taylor-Bianco:

Yes. Good evening.

Kimberly Moy:

Hey.

Amy Taylor-Bianco:

Hi. All right. Well I’ve enjoyed hearing from my colleagues about the various certificates here at Ohio University and the College of Business. And I want to tell you that if you’re on this webinar, honestly everyone you’ve heard from right now, depending on your area of interest, you’ve heard from incredible people. We have just [inaudible 00:10:11] incredible faculty and I know that you Bobcat’s out there that are coming back to see us on this webinar, and people who just know about Ohio University know how special the place it is. So thank you for being here. Thank you colleagues, but also just thank you all the participants. I know it’s kind of a lot to do right now. It seems like we have all this free time, but at the same time we are probably working harder than ever. Your lives have changed a lot. You’re managing a lot of complexities, probably both at work and at home, and you’re managing in unprecedented times. So I want to thank everybody for being here. Thank you. Also to my former students from New York as well as the ones from Ohio just for showing up. I really appreciate that.

Amy Taylor-Bianco:

So I want to talk to you about the Management & Leadership Certificate. So this certificate is a strategic leadership certificate, much like the HR Certificate that is focused on sort of strategic, high-level decision making, decision making with information and analytics. This certificate is similarly positioned. So we’ve designed this certificate specifically for this audience in mind. So there’s sort of two groups of people. So you may come from a lot of different backgrounds and areas, and you may want to gain current knowledge and skills in leadership and management at this time in managing complexity and change, being able to make decisions, being able to take a very high-level view at analytics and see what you need to do next, identify trends, solve problems. So that may be where you’re coming in or you may be coming in after years have gone by where you studied these topics and now you’re kind of interested in getting back involved and seeing what we’re doing now.

Amy Taylor-Bianco:

So as I talk to you, I think a lot about… The first class that I taught, I was actually in New York and it was during 9/11 and I managed that situation. We all did, right? We managed that situation, that kind of crisis that was hard for many, many of us, but also at the same time had this other side of bringing us closer. So this certificate has a lot to do with managing leadership and change during difficult times. Times that may be personal difficult, but maybe opportunities as well.

Amy Taylor-Bianco:

So in the certificate you’ll learn from three different faculty members. So it’s just a nine credit certificate. It’s really short and sweet. But we have very talented qualified faculty members, some award-winning faculty members, [Gianna 01:17:32] Tonelli and Grigorios Livanis. And everybody has some industry background. So I was in consulting beforehand at PricewaterhouseCoopers and JP Morgan. So everybody has some industry background. We don’t have 25 years of experience. So I will tell you that, we probably have more experience in education but managing that balance, right, of learning, kind of case-based learning, learning with what’s currently going on.

Amy Taylor-Bianco:

So you’re here because you’re choosing to invest in your future by listening to this webinar, getting information, right, learning, deciding if upskilling in this way, in some small segment or maybe even a larger segment of a degree is useful for you. I think what makes all of these certificates very valuable is you can decide to upskill in one area and then take a little time, maybe start a new job, maybe get back to business in your current job, and then you can take another certificate. These are all various positioning, but a lot of them are stackable in the Master’s of Science in Management, or the analytics degree and the MBA.

Amy Taylor-Bianco:

So why would you pursue the management of leadership one? Why would that be for you? Well let me say first, that people are a part of every business, so people and learning what to do with them. So I’m an organizational psychologist. I studied people in business and there’ll never be a lack of work, right? So people are always involved and you have to make choices to lead strategically forward. As technology is changing, as more and more analytics are available, as we’re using more artificial intelligence and other ways to manage, the human component becomes even more important. Yet we need to know how to blend that human component with everything that’s available to us. So we need to identify the trends that are going on, look at the problems and opportunities, diagnose the situation, and create opportunities and changes going forward. Whether that’s an entrepreneurial opportunity, a financial opportunity, an opportunity in business analytics, right? In any of these areas.

Amy Taylor-Bianco:

So to take you through the courses, you have a course in managing individuals and teams. So in that course you’re going to learn about yourself. You’re going to learn about… Do some self assessments and some work on yourself, which is not only good right now, but really good at any time. So how do you manage yourself and your career in these times? What do you need to know about yourself to work with people in this different environment? And you may say, “I already know myself really well.” Well I’m 50 years old, a little older than that, but we’ll just say 50. I know myself pretty well too, but there’s still a ton that I can learn, especially when I am with other colleagues and students who give me great feedback. Not great because I like it, right? But great because it’s useful, because it helps me grow.

Amy Taylor-Bianco:

So these courses are set up to have really high involvement with your professor and the other students, so that you get that feedback. The feedback is extremely important. It’s important for you professionally and it’s important as you go forward in the other courses. So researching the business environment says, “Okay, well we know a little bit about you. What about you in this environment? What about your industry in this environment?” So what is managing this environment like at this time? Again, it gives you kind of a high-level use of analytics and it helps you to manage yourself and others in the business environment.

Amy Taylor-Bianco:

Managerial Decisions & Challenges, is just that. It kind of blends the two courses, pulls it all together and how are you going to use it? So you have this information, great information. Information is collected every day. What are you going to do with it? And how are you going to avoid your biases and the biases of your team and those around you to make the best decisions possible?

Amy Taylor-Bianco:

This program is really going to develop strategic leaders who want to become aware of the personal capabilities in decision making and creating a strategic mindset. It also is a program like the others here, that I just want to put a pitch for, is taught by faculty. So we’re your faculty that design the courses. We have PhDs in these areas. We also have a lot of industry experience. We design the courses and we teach the courses. I’m beginning to see more and more that that’s not true everywhere. Every place has its unique blend, but I just want to let you know that that is true here, that we design the courses, teach them and work closely together. So these certificates are put together not just as three different courses, but sort of in concert, a combination of courses, a combination of sort of cords that come together to help you manage yourself and others as you move forward in these times.

Amy Taylor-Bianco:

So I’m glad to stay around. If you have any questions, I’m happy to answer them. I’m happy to talk to you about this certificate being the only required certificate for the Master’s of Management in Science. So it’s the three credits… Excuse me… Three course required certificate. It can get you started, but you can also start that program with any of the other certificates. So we’ll talk more about that program later. But this is the one required certificate. It’s this certificate, and a capstone, and then two other certificates of your choice. So we’re really trying to give you a menu of options to upskill in the way that you need for your feature. Thank you.

Kimberly Moy:

That’s so awesome. Thanks so much Dr. Taylor-Bianco and try not to spoil the rest of the content. But I did have a question about the Management & Leadership certificate. So who would you say can benefit most from the certificate? Do you think it’s recent grads, or is it someone like me who’s mid-level in my career, but wants the skills to move up in my role?

Amy Taylor-Bianco:

Yeah, we’ve really thought a lot about this. So originally we were designing for people at a, sort of higher level that wanted, maybe like yourself that wanted to move up in their career. But we’ve got sort of bridges and ladders involved. So we’ve got different modules depending on what your background is coming in. So there’s a little bit of data collection when you enter and figuring out the best program for you. And so I would say that whether you’re a recent graduate or you’re more experienced in some ways, I think you can benefit from it. Regardless, we’re going to draw on whatever work or organizational experience you have, whether it’s student organizations, or whether it’s corporate experience, experience at your nonprofit organization, whatever it is we’re going to draw on that and try to tailor a program for you. Does that answer the question?

Kimberly Moy:

Sorry I was on mute. Yes, it certainly does. I was also wondering is it case study based? Is it group work? What what kind of coursework are we looking at here?

Amy Taylor-Bianco:

Yeah, so there’s some of those. It definitely is… We give you a data and information, sort of a case example on a particular industry and that kind of changes over time, but we give you an example to work through and then you actually create your own proposal for your, or another person’s organization. So you use what you’ve learned to create a proposal to assist, to help diagnose and solve a problem within that organization. So there is some teamwork, but we do try to also be very aware of people’s time and the need to do a lot of it asynchronously, as well as some synchronous work as well. So we do a little bit of both but it’s very, very practical and applied.

Kimberly Moy:

That’s awesome. It sounds like it’s also a portfolio builder as well, so thank you so much for that.

Kimberly Moy:

Again, if anybody has any questions feel free to pop those into the Q&A. We are going to talk about Master of Science in leadership a little bit later, but I wanted to move on to the Operations & Supply Chain Management Certificate. So joining us we have the professor of operations management, Dr. Khurrum Bhutta and he teaches both the undergrad and graduate programs in the operations management area. Hello Dr. Bhutta, are you here?

Khurrum Bhutta:

Hi Kari. How are you doing?

Kimberly Moy:

Doing great, thanks. Talk to us a little bit about the Operations & Supply Chain.

Khurrum Bhutta:

Yeah, well I mean try to come up after Amy is always a challenge. She’s so enthusiastic about what she talks about. So I’m going to try to follow in her footsteps. Basically this certificate is kind of geared around processes. And I’m so glad that Dr. Taylor-Bianco could kind of talk about people when she was talking about her leadership certificate. So this kind of dovetails with that certificate as well, but kind of looking at processes. And the way that we’ve kind of look at the processes is basically dividing the process to three broad categories, which basically make up the three courses. The first of those is the operations course. The operations course is designed to equip students to try to understand the fundamentals of operations both from a service perspective as well as a manufacturing perspective. The idea of trying to see what are the various aspects that make up an operations? How do we essentially convert inputs into outputs while adding value? That’s kind of the big thing in this course. How do I add value by doing things in a more efficient, in a more effective manner?

Khurrum Bhutta:

And then the second part of this course kind of talks a little bit about project management. I mean, I wish I could kind of have two separate courses listed here, but really the emphasis is to try to get students up to speed. This course is applicable for students who have either been working in operations and project management and want to kind of get updated in their skillset. It’ll also work for those people who don’t necessarily work in operations, but work with people who are in operations. So trying to understand the language that goes in there, trying to understand how people are interacting. Project management is something that we all kind of engage with many times unknowingly. So this is a good kind of a stepping stone in trying to understand project management. So that’s that first course in that sequence.

Khurrum Bhutta:

`By the way, you don’t have to take any of these courses in any particular sequence, I should say that, but just kind of in the list, I should say. The second one there is Management of Lean Six Sigma Programs. So whenever you’re involved with processes, the idea of trying to improve them, I mean essentially if you talk to your employers, what they want out of you is basically adding value, kind of creating more than what exists there. And Lean Six Sigma is a way of trying to improve your processes. This course will go through the DMAIC cycle, look at some of the basics and fundamentals of Six Sigma, kind of go through looking at what are the different data type of requirements and so forth to try to do that.

Khurrum Bhutta:

And the way we have designed all three of these courses by the way, is kind of incorporating cases in the operations course for example, you also have a simulation that is being used. So all of these courses are hands on.

Khurrum Bhutta:

The third course that you have there, the Supply Chain Risk course, it’s kind of amazing. I was kind of, as I was preparing for this, the seminar, I was kind of thinking, what’s happening to us all at this moment. With COVID around us, just imagine the impact on supply chains for virtually every company. So how do you manage that risk? First of all, how do you even identify that risk? So the identification of risks, the mitigation of that risk, setting up processes that can help you kind of overcome obstacles. Amy earlier talked about September 11th. I’ve lived through September 11th, I’ve lived through Katrina, the hurricane in New Orleans, and now COVID. And just kind of… It’s unimaginable to me the impact of these type of either manmade or natural disasters and the impact of those on our supply chains.

Khurrum Bhutta:

So these three day courses kind of dovetail into each other, kind of looking more at processes. All three of them are part of the Master’s of Science Program, management program. And two of these courses, the Lean Six Sigma course and the Supply Chain Risks course are also part of the online MBA program. So it also kind of gets into the supply chain concentration for the MBA program.

Khurrum Bhutta:

By the way, if you have any questions that come along, just pass them along. I’ll be happy to take them as I kind of go through my own spiel. The other thing that I wanted to kind of talk about is very often when people hear the word operations, we often kind of think of production. But these three courses are specifically geared for both environments, the production environment as well as the service environment. A little later on I’ll talk a little bit about the faculty that are involved and you’ll kind of get the background of them and see where these courses came from. Earlier Dr. Taylor-Bianco kind of talked about how the faculty here at OU kind of use their experiences. They develop these courses not just from an academic perspective, but from a practical, from an application perspective as well. And so that’s, you’ll see that in this sequence of three courses as well.

Khurrum Bhutta:

The other thing that I wanted to kind of talk about is I kind of touched upon the audience just a little bit, but a little bit and more specifically, regardless of where you are in your career, right? Either you are starting your career, you’re in the middle of your career, or you’re kind of getting to that ending point in your career, learning is important. I myself have been kind of in the operations field for the past, I don’t know, 30, 35 years or so. And every time I teach this course… By the way, I teach the Operations and Project Management course. Every time I teach this course, I’m learning something from my students. And that’s kind of a big thing throughout our programs. You pick up any of the OU’s programs, you will see the amount of interaction that’s there between the students and the faculty, the interaction between students, and faculty to faculty interaction. And we’ve kind of designed these courses to kind of highlight and kind of emphasize that interaction as well.

Khurrum Bhutta:

The other thing that I wanted to kind of briefly touch upon is the three faculty. So like I said, I kind of deal with the Operations & the Project Management course. A little bit of my own background, I have a mechanical engineering background, did an MBA in operations. At that time, we used to call it production management, now we call it operations management. And then a PhD in operations management from the University of Texas in Arlington. I have been teaching for a number of years now, but I’m also actively involved as a consultant with different companies, different corporations. As an engineer, I have worked with bottling plants, software…

PART 3 OF 4 ENDS [01:36:04]

Khurrum Bhutta:

… bottling plants, software. I’m sorry, soft drink bottling plants. I’ve worked with textile industry. Like I said, I’ve done consultancy for a number of companies. The lead management course is taught by Dr. Ashley Metcalf. She also has an engineering background. She’s actually a chemical engineer. She’s worked in a number of different companies including Johnson and Johnson. She’s also done consultancy, and she comes to us from a healthcare perspective more recently. Her PhD was in operations in the healthcare industry and trying to improve the processes in the healthcare industry.

Khurrum Bhutta:

The Supply Chain Risk course is taught by Dr. Marco Habermann. He comes to us with a background in operations management, and he has an MBA, believe it or not, in finance, as well, so he’s a multifaceted individual. His primary research area is actually supply chain disruptions, so you can imagine how busy he is right now looking at those impacts and the supply chain risk coming from there. He’s also done a lot of consultancy in investment banking. He’s worked with Deutsche Bank. He’s worked with McKinsey, Land’s End, among other companies, as well.

Khurrum Bhutta:

That’s a brief overview of the three courses, as well as the three faculty that are involved in teaching those. Again, I can’t stress this enough in terms of how these three courses are trying to look at the procedural and the processes, how do we make a difference in whatever we’re doing, regardless of which functional area in an organization that we are. Any questions for me?

Kimberly Moy:

Thank you for that. Yeah, Operations and supply chain, as you stated earlier, has been in the news quite a bit recently. How do you foresee the job market being for people who might be interested in this certificate? Do you think that it is going to be a field that’s in demand?

Khurrum Bhutta:

I cannot imagine otherwise. I mean just look at one company. Look at Amazon right now. They are sourcing from all over the world. With the supply chain disruptions happening, how do we get those things to our customers? How do we prioritize what we are going to ship? When are we going to ship them? How are we going to ship them? In fact, just yesterday I was talking to my son. He wanted to buy these new Apple iPod earpods, ipods. I’m not even sure what they call them. We looked them up, and they’re being shipped to us from China.

Khurrum Bhutta:

So, my question to Apple right now would be why didn’t you have them in stock in the U.S.? This is something that they’ve been marketing for a while. I mean my own guess over here, they did not envision that COVID would hit us quite as severely as it has, so they were operating in the normal procedural way. “Hey, no worries. We can ship things from China, or anywhere around the world in a couple of days.” But now, with the supply chain all in disruption, distribution systems out of whack, how do we get things moving?

Khurrum Bhutta:

I cannot envision a world where we would not have need for any one of these courses. In fact, all of these certificates, I have been sitting and listening to my colleagues talk about the other certificates, as well, and that’s really where the certificates are coming from. We’ve listened to the employers. We’ve listened to the people who are in the industry, and we have built these certificates around topics that are current and that are future looking.

Kimberly Moy:

Yeah, that was my next question. Do you foresee the coursework being case study based or even take to client and then do a project based off of that?

Khurrum Bhutta:

Sure. There are certainly case studies. I know Ashley in our Lean Six Sigma course does quite a lot of case studies. I mentioned that I actually, in the operations course, use a simulation. So, it’s going to be a mix of cases and simulations. To the best of my knowledge, I don’t think we’re using any live clients in any of these three courses, but we certainly bring in the most updated information that we possibly can every time we teach. Like I was saying earlier, the learning that goes on when you have a class of students who are working, the type of interaction, the type of learning that goes on, peer-to-peer learning that goes on in that class is amazing, and we try to leverage that in all of our classes.

Kimberly Moy:

That’s awesome. Well, thank you so much. That was very insightful. If you have any questions for Dr. Buttha, please feel free to put them into our question and answer box. But, thank you sir. I love it. This is certainly a hot topic right now and it’s very, very exciting.

Khurrum Bhutta:

Oh, it certainly is. It’s a very exciting time for us from that point of view. But, for the rest of you, do stay safe. I’ll stick around if we have any questions, Kari.

Kimberly Moy:

Excellent. Thank you. All right, we are at our last certificate right now. So, here we are friends. We’re at the Strategic Sales & Sales Leadership Certificate. If you stuck around this long, thank you so much. We are joined by Dr. Nikolaos Panagopoulos who is a Director of our Executive Education and International Sales at the Schey Sales Center. Dr Panagopoulos, could you take us through the Strategic Sales and Sales Leadership Certificate?

Nikolaos Panagopoulos:

Absolutely. That would be my pleasure. Good evening, everyone, wherever you are. I’m Dr. Panagopoulos, and I am super excited to be here with you. I know it’s getting very late for everybody, so I will try to be as quick as possible. As was mentioned before, I am the responsible person for the Strategic Sales and Sales Leadership Certificate. If there are any questions about, this please direct those questions to me, and I will be happy to answer them if I know the answer, of course, as long as this is not about the administrative, let’s say, issues and topics.

Nikolaos Panagopoulos:

Our sales certificate is all about sales. I don’t think there’s any need for introduction about the importance of sales out there, the demand generation function. Either offline or online, this is what we’re trying to do. We have a magnificent team in our Schey Sales Center. I bet that most of you, if not all of you, are aware by now of what the Schey Sales Center stands for. We’re the number one, at least in the U.S., sales center. We have a magnificent team, as I said before, of individuals, all of them great scholars in sales research.

Nikolaos Panagopoulos:

Many of us in the Schey, and specifically those that we teach in the sales certificate at the MBA level, we have very extensive corporate experiences, and I’ll talk about that for a moment. For instance, myself speaking about me, I have about 20 years, at least 20 years, experiences working consulting with companies and training them, as well, but primarily consulting with them here in the U.S., in Europe, in Asia and elsewhere. Many of them, at least 12 or 14 of them, are in Fortune 500. So, you guys are going to see that reflected in the content, in the way we approach you, in the way we deal with sales issues, cutting edge, what’s really hot right now. How do we approach customers in this era, in this new reality? How do we leverage the digital analytics and the other analytics in sales, as well? These our all included. As you can see on the slide, the last class is all about sales analytics.

Nikolaos Panagopoulos:

I will be important, if I can just give you a quick short overview about the three courses. As you can see, we have the Building and Developing Customer Relationships. This is about the sales person who works at the front lines. She or he is actually touching base with customers trying to make a sale, close a sale, negotiating with the owner, asking questions and understanding what’s going on, reading non-verbals and all these difficult relational capabilities that go with the sales profession.

Nikolaos Panagopoulos:

If I just may add over here, this first class is very useful for anybody who is actually seeing himself or herself being in close contact with someone, either within the organization or outside the organization. Anytime you go in front, and when I say in front, nowadays we’re talking about online, offline interactions, and you are actually trying to convince them and persuade them. We’re talking about leveraging sales skills, building relationships, understanding needs and then persuading someone. So, that will be very useful for anybody who can foresee, like I said before, himself or herself touching base with someone that they need to influence.

Nikolaos Panagopoulos:

Then, we have the Sales Leadership. The second course is all about leading sales professionals. In other words, those people who are in charge of a sales team or a bigger sales organization. Here, we’re talking about how do you find, how do you recruit, how do you train them, the salespeople. How do you fire them up, motivate them? How do you compensate them? How do you divide them across different territories? Online and offline, there’s no difference in the way we’re managing that.

Nikolaos Panagopoulos:

Then, the last class, as I said before is about sales analytics. Now, this is a completely new course, and for many universities, I would say for most universities, at least in the U.S., this is completely new. So, we are very glad we have this, as well, in our curriculum. The sales analytics will guide you and walk you through the most important decisions we face in sales and sales management, personal selling, I mean, and sales management. For instance, how do you predict the value of the profitability or the customer lifetime value of a specific customer or a group of customers? How do you forecast sales? What kind of algorithms can we use to forecast sales and not use just intuition and things like that?

Nikolaos Panagopoulos:

Then, other things we can do is how do we allocate sales resources, why we should do five sales calls, online, offline doesn’t really matter, why we should patch base with the XYZ customer twice a month, and not just three times or just once. So obviously, as everybody on the line right now knows very well, that has an immense influence on the profitability, on the productivity and the bottom line of the organization.

Nikolaos Panagopoulos:

So in a nutshell, the sales analytics class is all about using the algorithms. We’re using a specific software, so we can make informed decisions based on some of the most important algorithms, I dare to say, in statistics right now using this software that actually can very quickly be learned within the class with this six, seven weeks course. Then, take this software, if you desire to do that, and adopt this also in your companies, in your organizations because this can be easily related and associated with other software, CRM softwares and so on, that we’re using within companies. Based on my experiences, that’s a weekend for your IT department to bridge everything together.

Nikolaos Panagopoulos:

But, If you ask me, do we use Excel? No, we’re not using Excel. I do not like Excel. I don’t think this is very sophisticated an app to run the algorithms we want to do in our class. If you ask me about the sales analytics, is it too mathematical? No, it’s not because barely any mathematics and statistics into it, although the algorithms are super powerful. It’s just the way that the software is designed in such a way that we, the managers, we the leaders, we do not need to spend and, dare to say, waste time in learning this. This is for other people in other functions, in business analytics, or in data science and statisticians, for instance, but not for sales leaders.

Nikolaos Panagopoulos:

This is it in a nutshell. This is our positioning. Once again, I believe the most important thing that we are actually selling over to you right now is that we have a magnificent team of people with significant experience working with companies, not just academics, but the academics of our unit, our elite academics, publishing in the best journals we have, in the elite and top journals. So, you guys are covered in both ways, academic side and the corporate side. We are now in the position to say that we are one of the best sales centers, at least in the U.S., in a university setting. So, we’re very proud of this curriculum. Please ask me any questions you might have.

Kimberly Moy:

Certainly. Thank you for that. I just about had a heart attack when you said Excel is not in this course because that’s the one thing I’m actually good at. Tell us a little bit more about the programs that you use then, if it’s not Excel.

Nikolaos Panagopoulos:

Yeah, the program is Ingenious. Ingenious is a commercial software platform, which is only for marketing and sales analytics. It’s a very specialized software, Ingenious. Once again, if you guys want to just Google that, you’ll find that. It’s pretty, let’s say, fancy in the sense that it’s very user friendly, and that’s a pain always for business sales professionals. We do not have any time for learning new tricks and new mathematical functions or anything like that, simply because that’s not related to our job.

Nikolaos Panagopoulos:

What Ingenious does is it gives you a super friendly interface. Now, the salespeople on the line would love this because it takes about a half an hour in the first week to watch the software video that I have prepared on how to use that. Then, by the end of this 30 minute, or something like that, video, you’re just ready to hit the ground running and just click and get your data imported from Excel or any other format and just click the algorithm and estimate anything you want. So, this is it in a nutshell.

Kimberly Moy:

Very good, thank you for that. What type of person would you think would be a good fit for the sales leadership certificate? Is it someone who’s already working in sales, or is it someone who maybe is in marketing and would like to learn a little bit more about sales?

Nikolaos Panagopoulos:

Well, I would say, 95% of the people who will benefit from this, these are the people who are already in sales or they’re just seriously thinking about moving into sales. In this previous semester, in the first cohort of this, I did have a few people from outside, strictly speaking sales, the [inaudible 01:52:40] and they were from marketing and analytics, one of them. They were very satisfied with everything they saw. Well, simply because, as everybody knows on the line right now, we are rotating across functions. We are working in teams, so if I as a salesperson, using the example of the previous certification, if I know about operations management, and if I can understand about supply chain, that is an advantage for a salesperson.

Nikolaos Panagopoulos:

But primarily, this is targeted at people who are either currently in sales at any different sales level, like early stage in their career, or seasoned but they want to retool, and up tool and re-skill themselves in learning something new, leaders of an organization that they want to make strategic decisions about, for instance, how do you make forecasts about a specific market, sales forecasts, and how do you allocate resources.

Nikolaos Panagopoulos:

Some of the sales leaders that we work with, they’re managing a budget of millions. Anytime you have more than say 50 salespeople in your organization, and you are making a change, for instance, changing the number and the frequency and the duration of a sales call. That’s just one example I can give, or changing the training. That can cost several million in a many big companies out there. Does that answer your question?

Kimberly Moy:

Yes it does. Thank you. Can you tell me a little bit about some of the softer skills because a lot about, well, what I assume about sales, is that it’s a lot about relationship building. Does the coursework at all talk about communication, building rapport with customers, anything like that?

Nikolaos Panagopoulos:

Well, you said it all. It’s all about building rapport. That’s very important. Yeah, this is what we do. We have this six selling step process, which is something that practitioners and academics were using throughout the years. We have actually adapted this to our course, this six-step selling process. Of course, the very first step is about learning about your customers, about prospects, about leads out there. Then, it’s very analytical, this first step.

Nikolaos Panagopoulos:

Then, we’re talking about approaching the customer by asking questions and understanding whether there’s a fit between our solutions and our products and their needs, their business needs. Then, we’ll move into more even software issues like negotiations, how do you influence others, how do you build bridges, relational bridges with a customer, how do you overcome the objections that very often we, in sales, are confronted with. This is something that actually can be taught. There are specific objections, for instance, price objections, the product is not very good, and things like that. We’re learning how to tackle those issues in our course. This is the first course. Actually, this is the Building and Developing Customer Relationships, to be specific.

Nikolaos Panagopoulos:

So, we’re learning about the communication approaches, as well, or the social styles. For instance, simply by listening to me speaking right now, a trained sales leader or a sales professional can classify me into one of four different quadrants or social styles. Simply by listening to me and by knowing what social style do I fit in, they can adapt their approach and their questioning techniques, and the way they handle my objections and my time and so on and so forth.

Kimberly Moy:

Wow, that’s awesome. That’s awesome. I love that you can do this and learn all of that within just a certificate. Within such a short amount of time, you could really, really use these skills and probably apply it immediately to any job that you’re working in. Wow, that’s awesome. So, thank you. Thank you for that. Dr Panagopoulos. Yes. If you all have any questions for Dr. Panagopoulos, feel free to pop them in the question and answer box. We have finished our certificates. I just wanted to very quickly, before we jump back over to our management and leadership Master of Science and Management, talk about our admissions requirements for a certificate.

Kimberly Moy:

The admissions requirements are a little bit different than the full Master’s degree. We do ask that you do have a Bachelor’s degree, so this is a graduate certificate. The GPA is 3.0 or higher, but do not fret. Actually, if you have less than a 3.0 undergraduate GPA, all you need to do is submit an additional personal statement along with your application materials. In this personal statement, you’re just going to discuss your academic goals, your professional goals and any of the things that you want to talk about about your undergraduate coursework. So, no worries if you’re under a 3.0.

Kimberly Moy:

We will need the transcripts from all colleges. If you are thinking you’re going to be starting in, well, we just finished the summer, so the fall and some colleges are having difficulties being closed, we can work with you in regards to getting official transcripts. Obviously, if you’re an Ohio University undergrad, we can work with you as well. Then, we’d love if you would provide us your current resume. So much of this is, as you’ve heard, very relatable to your work experience, and we just want to make sure that you’re in the right fit. Always have your resume up to date, but also provide that to us so that we can take a look at it.

Kimberly Moy:

We do have a small application fee of $35. A lot of times though, we do waive that application fee. So if you are interested in applying for our summer B or our fall, just make sure you reach out to us and we can provide you an application fee waiver, especially if you’re joining us now. We know how long you stuck around with us. You can say that Kim said that you can have an application fee, and I’d be more than happy to make that happen for you. Then, the great thing about our graduate business certificates is that there’s no GRE or GMAT, so you don’t even have to worry about that either. It’s a very simple application process for our graduate business certificates.

Kimberly Moy:

If you are sticking around for us, I do have some slides here about our Master of Science in Management. All of these certificates that we’ve heard about, not all of them, but a lot of them do roll up into this degree. Dr. Taylor-Bianco, who I think is still on the line with us, she is our program director for this program. What I love about the Master of Science in Management is that it is a truly, truly customizable degree, where again, you do start with the Master of Management and Leadership Certificate, but then from there, if you’re thinking about comboing a certificate anyway, you might as well just do one more, and you’ll get an entire Master’s degree out of it.

Kimberly Moy:

So, Dr. Taylor-Bianco, are you still on the line? Do you want to talk a little bit about the MSN?

Amy Taylor-Bianco:

Yes, ma’am.

Kimberly Moy:

Awesome, thank you.

Amy Taylor-Bianco:

Absolutely, absolutely. Yeah, it is completely customizable to your needs within the boundaries of the certificates that we offer. We do have that management and leadership certificate that we encourage people to take early on, but you also can take other certificates first. Again, the whole program is the Masters of Management and Leadership Certificate, two certificates of your choice. So say you choose operations and human resources, or whatever you choose, those two certificates of your choice, and then you do a Capstone project.

Amy Taylor-Bianco:

So in each certificate, again, the great thing about the certificate, so in each certificate you will do a little mini proposal, project proposal, so that when you get to your Capstone, you’ll have something to work with, so that you can then do a project based on your interest areas and expertise. Another great thing about the program is that it’s stop in and stop out, so you could focus on a certificate, get that done. I know when I used to work in an accounting, the spring was really, really busy with tax season, so I wouldn’t have taken anything then. But then, I would have jumped into a certificate after that, maybe two, then taken some time off, gone to another certificate. So, we work with you. It’s flexible around your needs.

Amy Taylor-Bianco:

The coursework is 100% online. Thank you to our fearless assistant dean, it can be completed in as few as six semesters. If you’re doing it part time, there are different options. The classes are taught again by faculty who are experts in the area, who designed the curriculum. I want to just highlight that the Walter Center for Strategic Leadership, which is one of the country’s leading centers on strategic leadership, the only center in the country that actually starts at the undergraduate level to teach students about being strategic leaders at that level, so not just leading yourselves but leading within your organization, they put on the leadership development program. That is essentially a two-day sequence offered probably in different formats, we’ll see, but that brings in industry experts, faculty experts, and really helps lead you forward.

Amy Taylor-Bianco:

That center is led by Tim Reynolds, who was the director of talent for 25 years, who is one of the leaders in the human resource certificate. I worked in that center as academic director. I think what’s really nice is that the Master’s of Science in Management collaborates really well with the Walter Center, that great experience that we put on for so many MBA students, some of you may have even heard about it, and for so many different online students, and then all of our different grad programs.

Amy Taylor-Bianco:

Again, you just need a bachelor’s degree from an accredited university with a GPA of a 3.0 or higher. I probably shouldn’t be the one talking about this end of it, but I’ll quickly say the transcripts that Kim was talking about, your resume. She talked about the fee and the fee waiver. Kim, maybe I’ll let you or Kari take it from here.

Kimberly Moy:

Yeah, no worries. Actually, if you are interested in learning just more about the Master of Science in Management Degree program, we have another webinar coming up next week, actually on Wednesday of next week at noon. If you are interested, I’ll pop some of that information into our group chat, if you can hang out. It’s not two hours. It’s only 30 minutes, I promise.

Amy Taylor-Bianco:

Yeah, it’s really short.

Kimberly Moy:

But, we can get into great details about that program, as well. Actually, I’ll just go ahead and wrap it up because I know we’re over time now. Thank you all so much for joining us. My contact information and my team’s contact information is on the screen right now. If you are interested in our summer B courses or our fall, as well, you can certainly reach out to us at that email address, admissions@onlineprograms.ohio.edu. Just let them know that Kim sent you, if you’re emailing right now, right tonight, before I can get this list over to them about the application fee waiver, and I’ll certainly be able to get that over to you. But, if you have any other questions at all or would have any follow up questions for our faculty, you can also send those questions over to that email address, and I’ll make sure that they get to the right people. Thank you all so much for joining us this evening. I hope that you found the information valuable, and we look forward to welcoming you as our future business Bobcat.

PART 4 OF 4 ENDS [02:06:52]